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Phone outage tonight in Forest Grove, Canim Lake and Hawkins Lake areas

Aug 14, 2019

Telus has a planned outage for some cell phone and landline phone numbers starting with 397 tonight in the Forest Grove, Canim Lake and Hawkins Lake areas. Calling 9-1-1 may also not be available.

The outage will last approximately from 11 p.m. on Aug. 14 to 6 a.m. on Aug. 15.

There may be some residences in this area not affected by the outage; however, if your phone is not working and you have an emergency during the outage, go to Forest Grove Fire Hall 1 or Hall 2 or Canim Lake Fire Hall to report your emergency.


The following details have been provided by Telus:

TELUS RELEASE ADVISORY #: 1765938

COMMUNITY:  FOREST GROVE

START TIME (YYYY-MM-DD / 24 Hour Clock): 2019-08-14 23:00 Pacific

END TIME (YYYY-MM-DD / 24 Hour Clock): 2019-08-15 06:00 Pacific

ESTIMATED OUTAGE: 25000 seconds

 

REASON FOR RELEASE: Please be advised, that TELUS Communications will be upgrading telecom equipment in the FOREST GROVE area. It will be necessary to temporarily interrupt service to all residential and business telephones beginning with an area code of 250 and local exchange # 397 which will allow us to complete the required work. Every effort will be taken to minimize this service interruption and we apologize for any inconvenience this may cause.

IMPACT DETAILS:

-       Local calling within the area of the isolation will be unavailable.

-       Inbound and outbound local calling to and from the area of the isolation will be unavailable.

-       Inbound and outbound long distance calling to and from the area of the isolation will be unavailable.

 

-       Dialing “911” (Emergency service) from a landline within the area of the isolation will be unavailable

-       Dialing the local exchange 10 digit # for Emergency services from a landline will be unavailable.

 

-       Dialing from a landline to a cellular and dialing from a cellular to landline will be unavailable.

 

-       TELUS Mobility cellular-to-cellular calling within the area of the isolation will be unavailable.

-       TELUS Mobility cellular-to-cellular calling to and from the area of the isolation will be unavailable.

-       Dialing “911” from a TELUS Mobility cellular within the area of the isolation will be unavailable.

-       Dialing the local exchange 10 digit # for emergency services from a TELUS Mobility cellular will be unavailable.

 

-       There may be some local exchange numbers, including emergency numbers that are call forwarded to another exchange and those numbers may not be available.

Customers requiring further details on this advisory are asked to please email TELUS National Change Management at Releases@TELUS.com. Every effort will be made to respond to your request in a timely manner. TELUS National Change Management - 1-800-516-3777 / 07:00-16:00 MT / Monday - Friday.

If a problem with your service(s) is found upon completion of this work activity, please report it to the TELUS Trouble Reporting Centre at 1-800-706-1745 and quote the TELUS RELEASE ADVISORY #.

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Page last modified: October 30, 2018 09:50:58 PDT