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Short phone outage in Likely area on Aug. 28

Aug 27, 2019

Telus has a planned outage for cell phone and landline phone numbers starting with 790 in the Likely area on Aug. 28. Calling 9-1-1 may also not be available.

The outage is estimated to last for 60 minutes between 9 a.m. and 4 p.m. on Wednesday, Aug. 28.


The following details have been provided by Telus:

TELUS RELEASE ADVISORY #: 1767466
COMMUNITY: LIKELY, BC

START TIME (YYYY-MM-DD / 24 Hour Clock): 08/28/2019 09:01 PACIFIC
END TIME (YYYY-MM-DD / 24 Hour Clock): 08/28/2019 16:00 PACIFIC

ESTIMATED OUTAGE: 60 Minutes

REASON FOR RELEASE: Please be advised, that TELUS Communications will be upgrading telecom equipment in the Likely, BC area. It will be necessary to temporarily interrupt service to all residential and business telephones beginning with an area code of (250) and local exchange # (790) which will allow us to complete the required work. Every effort will be taken to minimize this service interruption and we apologize for any inconvenience this may cause.

IMPACT DETAILS:

-          Local calling within the area of the isolation will be unavailable.

-          Inbound and outbound local calling to and from the area of the isolation will be unavailable.

-          Inbound and outbound long distance calling to and from the area of the isolation will be unavailable.

 

-          Dialing “911” (Emergency service) from a landline within the area of the isolation will be unavailable

-          Dialing the local exchange 10 digit # for Emergency services from a landline will be unavailable.

 

-          Dialing from a landline to a cellular and dialing from a cellular to landline will be unavailable.

 

-          TELUS Mobility cellular-to-cellular calling within the area of the isolation will be unavailable.

-          TELUS Mobility cellular-to-cellular calling to and from the area of the isolation will be unavailable.

 

-          Dialing “911” from a TELUS Mobility cellular within the area of the isolation will be unavailable.

-          Dialing the local exchange 10 digit # for emergency services from a TELUS Mobility cellular will be unavailable.

 

There may be some local exchange numbers, including emergency numbers that are call forwarded to another exchange and those numbers may not be available.

Customers requiring further details on this advisory are asked to please email TELUS National Change Management at Releases@TELUS.com. Every effort will be made to respond to your request in a timely manner. TELUS National Change Management - 1-800-516-3777 / 07:00-16:00 MT / Monday - Friday.

If a problem with your service(s) is found upon completion of this work activity, please report it to the TELUS Trouble Reporting Centre at 1-800-706-1745 and quote the TELUS RELEASE ADVISORY #.

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Page last modified: October 30, 2018 09:50:58 PDT