Sewer and Water Services

New Service Connections

Connection to utility systems is available to properties located within service area boundaries. If you live outside a service area boundary, you may be able to connect to a utility system at an additional cost. Please contact the Environmental Services Department for more information.

A Connection Permit or information pertaining to connection costs can be obtained at any of the CRD offices.

Inquiries & Emergencies

Contact the CRD at 1-800-665-1636 during business hours:

  • To report problems with your service connection
  • For inquiries regarding bill payments, invoices or user fees
  • For general information, servicing specifications, requirements for extending systems to un-serviced properties or establishing new utilities in un-serviced communities

To report a system emergency:

  • water-main break
  • sewer overflow

Call the CRD at 1-800-665-1636. After regular business hours please press ‘5' to connect to the emergency line.

Contact Us


Environmental Services
Suite D, 180 North Third Avenue, Williams Lake, BC V2G 2A4
Phone: 250-392-3351
Toll-Free: 1-800-665-1636
Email Environmental Services